Returns And Shipping

Shipping

We offer reliable shipping to ensure your order arrives safely and on time.

Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you’ll receive a confirmation email with tracking information as soon as it ships.

Shipping Times
Estimated delivery times vary by location but typically range between 5–15 business days. Please note that shipping times may be affected by factors outside of our control, such as customs delays or peak shipping periods.

Shipping Rates
Shipping costs are calculated at checkout based on your location and order details. We occasionally offer free shipping promotions, which will be clearly displayed on our website.

Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow your delivery every step of the way.

 

Returns & Refunds

We want you to feel confident shopping with Lumiére Beauty Co.

30-Day Return Policy
If you’re not completely satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused and in its original packaging and proof of purchase is required

Damaged or Incorrect Orders
If your order arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it quickly.

Refunds
Once your return is approved and received, refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.